Pages

Tuesday, 23 April 2013

Ganj to Ganj

Mr. Narula our dear friend, had recently taken over charge of Kesar Ganj, Meerut branch of our bank. He was transferred from Miller Ganj branch Ludhiana. Prior to that he was in-charge of B T Ganj branch Roorkee. May be his next branch shall be Naya Ganj or Jawahar Ganj or Karnail Ganj or Hoola Ganj who knows! Manohar Narula or simply Mannu Bhai does not mind going from this Ganj to that Ganj as he follows the orders of bosses obediently. Period.

As luck would have it, new Zonal Manager also joined the Zonal Office of the bank at Jhumari Tallaiyya just a few days back. New Zonal boss is Mr Goel who is a bit short of height, pot bellied, jovial & clever. He has a few tentacles of hair left on his bald plateau & therefore he
was promptly christened with the title The Baldy by the juniors. Some even called him The Takla out of affection. 

As is customary the boss started making inspection of the branches in the Jhumari Zone under his jurisdiction. On his first visit to Kesar Ganj branch, he had a round of the branch. He found dust on computers, in cashiers cabin, one officer missing without any message & another joining late, sign board of branch in bad shape, stationery lying here & there. Growth figures were also low. 

Over a cup of coffee, salted cashew nuts & delicate pastries The Baldy rendered a long speech to the staff at the branch and asked all to dedicate themselves for improving the branch. Officers later termed the speech as 'usual bak-bak of Saab log'. The visit ended with him being installed on back seat of official Ambassador car with lots of assurances by Mr. Narula for improvement in the branch.

Ready for the party


Subsequently in due course of time, following letters were exchanged between Narula the Branch Manager and Goel the Zonal Manager. These letters have been seen and text has been narrated by very reliable source. 

Dear Shri BM
This refers my recent visit to your branch. Lot of all round improvements are urgently required in your office. This is a prestigious Ganj branch in bazar area with lots of potential for business. You are a young & energetic officer & I am sure of your success. My office is here to guide & support you.

Respected Shri ZM Sahib
Extremely thankful for your kind letter of support. I shall try my best to improve the service to complaint free level.
Thanks & regards.
(Abe yaar jara saans to lene do abhi to join kiya hai. Aur family Delhi me hai aur rotian bel raha hun yaha!)


Dear Shri BM
Figures relating to your Ganj branch for month end have been placed before me & I find that
growth has not picked up. Your personal attention is needed in this branch. Awaiting action from your side.
(Bhaga rahta hai Delhi har Saturday ko. Ye Delhi walo ki naak Delhi ki taraf hi rahti hai!).

Respected Shri ZM Sahib
Due to consistent efforts we have been able to increase our locker occupancy & in the bargain got good amount of deposits as well. Branch has been got cleaned & spruced up. One loan proposal of 10 cr of a lady entrepreneur is under preparation & shall be submitted shortly to your office.
Thanks & regards.
( Ab bol Takle kya bolta hai!)

Dear Shri BM
Please send the proposal & request the promoter to visit my office on Sat afternoon. Please also pay attention to recovery side which is lagging behind.
(Ab ja beta tu Saturday afternoon ko Dilli !).

Respected Shri ZM Sahib
Rigorous efforts are being made for recovery. Hopefully results will come shortly.
Thanks & regards.
(Jab loan proposal de diya, deposit bada diya, locker lagwa diye, branch chamkaa di to recovery yaad aa gai! Mai chala Delhi tum kar lo meeting Baldy ji!)

Dear Shri BM
3 days have passed since sanctioning of loan to the lady entrepreneur  & I understand it has not been disbursed so far. This lethargy on your part is not at all conducive to growth in business. Please disburse immediately & confirm by SMS.
(kaam kar ke koi raaji nahi. Isko kahin aur bhejunga !)

Respected Shri ZM Sahib
The Lady has yet to submit papers to create mortgage & therefore disbursement is held up. We have requested the Lady for expediting the matter.
Thanks & regards
( kya hua ji Baldy ji party sust, aap chust !)

Dear Shri BM
Even after 10 days loan has not been disbursed to the Lady. This apathy towards customers is not appreciable.
(Bachhoooo! Pack up your luggage!)

Respected Shri ZM Sahib
I visited the lady yesterday but she did not allow a meeting as she was on Karwa Chowth fast. I will again visit today to impress upon her for early creation of EM.
Thanks & regards
(kya chahve yo Baldy?)

Dear Shri BM
On receipt of this letter please hand over the charge of the branch to Shri Jain. You may immediately proceed to Nepal Ganj branch for further duties.
( Ab bol !)

Respected Shri ZM Sahib
Thank you for posting me from this Ganj to that Ganj. 


1 comment:

Harsh Wardhan Jog said...

https://jogharshwardhan.blogspot.com/2013/04/sketches-from-life-ganj-to-ganj.html