You see everybody has a boss & boss also has a boss.
Targets are given by the boss & you don’t want to miss them at any cost.
Then you take a look on your team & begin to wonder how the target will be
achieved.
Sitting in the cabin I could see the team of officers working
in the hall – a happy sight indeed. It is one of the rare days when all of them
are present. If one of them is on leave not much of problem is faced. If two of
them are on leave or missing other four take it with a pinch of salt. If three
of them are off then the remaining officers start grumbling. Their smiles change
to frowns & temperature rises in the hall despite it being air conditioned.
So coolant needs to be applied before the heat reaches cabin!
This is particularly so with Ms Sharma as her departure in
the evening gets delayed. She keeps on working & simultaneously keeps on
murmuring about workload at home & in office. She keeps adjusting her
spects back & forth, her remarks become terse & her working style erratic.
Don’t you provoke her by saying that Mr Sharma shall take care of kids &
cook for them. She would flare up & narrate history & geography of Mr Sharma,
his parents & even grandparents! Seems he drinks a little too much &
his speeches thereafter in garbled English are awful & therefore the kids
are getting unruly. If she is around Mr Sharma & the kids have to behave.
At times Ms Sharma uses the same commanding tone with clients also leading to unnecessary complaints. As branch manager you got to keep her in good humour.
Not so with Mr Goel also called Lalaji by staff because
of his bulky figure. He is easy going & amicable in contrast to Ms Sharma.
Work or no work he carries on in his own leisurely style & is never in a
hurry. Rather amusing to look at occasionally he will doze off on his chair. He
is to retire this year & likely to become a grandpa soon & therefore
taking life easy. But this very quality lands him in trouble some times. Once he
almost missed his flight as he took his time from car to check in counter &
from there to security check. After the check he sat in the lounge sipping cold
drink & reading magazine. After several announcements desperate staff located
him & took him to his seat in plane. Keeping his qualities in view he was
usually kept for back office work. This keeps him happy & motivates him for
putting another extra hour or so in case of need.
 |
| Team Work |
As for Mr Gupta, he considers himself to be a smart guy
& loves to attend female clients. Always neatly dressed with polished
shoes, he keeps a comb ready to set the thinning hair in style now & then.
Likes to wear perfumes. On such occasions when he is dealing with ladies his
smile broadens, his tone becomes intimate & he becomes a little more
active. He has been nicknamed ‘Majnoo’ by the colleagues & everybody tries
to push female clients to him & nobody is disappointed. He has lots of
contacts in the market so before going for shopping do consult him. He can
advise you about menus of lunch & dinner of different restaurants, about
sale of bed sheets, suits & sarees etc. Such fellows are good at PR jobs
& he is given the job profile accordingly. He is of great help in case you
want to entertain or arrange gifts for bosses or auditors.
Quite reverse is the case of Mr Rustagi. He is less inclined
to work & more inclined to quote rules & regulations. Generally keeps
aloof as if walking under cover of a mosquito net! He keeps himself abreast of
all types of news & is ready with negative side first. At times it looks
that he manufactures the news out of thin air! He would present the news as if
it is confidentially known to him only. For example ‘I tell you such & such
incident has annoyed the boss & transfer letter of so & so is on the
table for signature’. So if you want to spread the rumour as news he is the man
for it. He prefers to talk to boss of the boss rather than the boss. He seems
to say that ‘I have talent but why should I work?’.
While I break my head over sketches of members of my team vs my target please have a
chilled one.
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